Keep it simple, silly. Design and the framing effect.
Cognitive psychology, the study of the human mental processes, is an area of study that influences many fields beyond just psychology. One specific interdisciplinary field that heavily benefits from cognitive psychology research is user experience design. User experience design is a field that focuses on improving the accessibility (usable by a wide variety of people) , usability (easiness to use and learnability), and satisfaction of using a product. Whether creating an e-commerce website or an artificial home assistant, a well-designed positive user experience is at the forefront of success. However, there are many different ways in which great product, website, and interface designs can be viewed in a negative light by a user. One of the ways that user experience design can be negatively affected is by framing. Imagine that you have an online apparel business and a potential customer encounters two different scenarios:
- Purchase the item at the full retail price of $100
- Purchase the item at a 50% discount of a retail price of $200
While both options end up costing the same, customers would more likely purchase the item under the second scenario. Why is this the case? The first scenario frames the purchase of the item as a loss of $100. Conversely, the second scenario is framed so that the customer has the illusion that they are saving $100 by making the purchase. They are more likely to purchase the item because it is framed as a gain. This human bias is known as the framing effect.
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